FEVAIT,S.L. reaffirms its commitment to data protection of customers and visitors to this website. Thus, to ensure compliance with the provisions of the General Data Protection Regulation (GDPR - Regulation [EU] 2016/679 of the European Parliament and of the Council of 27 April 2016), on the protection of natural persons with regard to the processing of personal data and the free movement of such data, FEVAIT,S.L. has revised the Terms and Conditions of use of its online store, as well as its Privacy Policy. The Regulation will enter into force on May 25, 2018.

General Terms and Conditions

Access and use of this website are subject to these General Terms and Conditions of Use, which include the General Conditions of Sale in the online store www.franciscoespin.com, as well as the Privacy Policy and Data Protection presented by FEVAIT, S.L. with address in Vila-Real, calle Pintor Gumbau 8 Bajo, 65, 12540, (Castellón de la Plana).

"Registered with the Castellón Commercial Registry in Volume 1821, Book 1381, Folio 49, Page CS-43322."

Introduction

Sales made through the online store www.franciscoespin.com imply the acceptance by the customer of the General Conditions of Sale that are established in compliance with the legislation applicable to the electronic commerce sector.
FEVAIT,S.L. reserves the right to modify these General Conditions of Sale without prior notice, being responsible for the publication of any alteration on this website.
FEVAIT,S.L. is not responsible for any event arising from the unavailability of the website, regardless of the duration of the same, and reserves the right to restrict access to some areas of the website for technical reasons or compliance with legal obligations.

Concepts and Definitions

Customer: Any individual who is at least 18 years of age and creates a customer account, undertaking to ensure that all information regarding their identification and other data necessary for placing and processing the order is true, complete, and up to date. For all purposes, FEVAIT, S.L. considers that a legal entity is identified and distinguished by the combination of its corporate name, registered office, and legal entity identification number provided at the time of creating said customer account.
Cookie: A small file sent to the customer’s device and stored on the hard drive.
When you create an account on the website, your device will store acookiethat allows you to be automatically identified whenever you visit us again.
Cookiesare also used so that our system can track your progress during a shopping session. If you do not accept the use ofcookies, you will not be able to use this website.
Personal data: Information relating to an identified or identifiable natural person, that is, the “data subject,” who can be identified directly or indirectly by an identifier (such as name, identification number, email address, IP address, etc.).
Intellectual Property: All intellectual property rights tothe software and content available on this website are owned by FEVAIT, S.L. and are protected by laws and treaties worldwide.
All rights belong to FEVAIT, S.L. and its suppliers.
Customers may save, print, or display the content of this website solely for personal use.
The publication, alteration, distribution, or reproduction, in any format, of any content on this website is prohibited, as is the creation of links to this website for commercial purposes, without the prior written consent of FEVAIT, S.L.

Data processing: Any operation or set of operations applicable to personal data or sets of personal data, by means of automated or non-automated procedures, such as collection, recording, organization, structuring, conservation, adaptation or modification, extraction, consultation, use, communication by transmission, dissemination or any other form that facilitates access to them, matching or interconnection, as well as their limitation, erasure or destruction.
Responsible for data processing: FEVAIT,SL, previously identified.
Web site: Website www.franciscoespin.com, owned and operated by FEVAIT,S.L. for purposes of promotion and sale of products and services of such online store.

Object

These General Terms and Conditions of Use are intended to establish the conditions of access and use of the website by the customer wishing to make purchases in the online store. The General Terms and Conditions of Sale are intended to regulate the terms of operationalization of commercial transactions made between FEVAIT, S.L. and the Customer. The Privacy and Data Protection Policy aims to identify the privacy protection measures relating to the processing of personal data and the free movement of data of natural persons, including personalized management tools for personal data provided by customers.

I - General conditions of sale

Purchase process
Payment methods and deadlines: After identifying yourself as a user and confirming the order, depending on the selected method, you will see the corresponding deadline to place the order. After this deadline and if the selected payment method is not cash on delivery, if the payment has not been made we will proceed to cancel the order.
FEVAIT,S.L. has several payment methods to place your orders:

Methods of payment

Credit card
The customer can pay by credit card and enjoy the advantages of speed and flexibility provided by this method of payment. All transactions made on our website are secure.

Is it safe to pay on the website with my card?

FEVAIT,S.L. uses an innovative mechanism to detect and prevent fraudulent actions. This solution allows to verify the authenticity of payments made on the Internet, safeguarding, at the same time, the integrity and security of customer data, as well as their identification.
This level of security is made possible by SSL (Secure Socket Layer) technology, which encrypts communications between the customer's computer and our server, so that they cannot be intercepted. As such, FEVAIT, S.L. reserves the right to refuse payment of a transaction that is considered illegal. Any and all activities considered illegal will be immediately reported to the competent authorities.

3D Secure
3D Secure is a communication protocol developed to enhance the security of online payments and enable the credit card issuer to authenticate the cardholder. When making a payment at an online store, a process is triggered to verify whether the credit card being used is valid. If so, the security systems associated with the 3D Secure protocol verify the customer’s identity by contacting the credit card issuer in real time. The issuer validates the customer’s identity and informs the store’s system that the card being used is legitimate.
The goal is to protect credit cardholders by reducing the likelihood of fraudulent use of their cards and improving the transaction process. This protocol is used by Visa under the name “Verified by Visa” and by Mastercard under the name “SecureCode.”

How are credit card payments processed?
After selecting the credit card payment option and clicking on 'Place Order', the customer will be directed to the Redsys payment platform where he/she will have to enter the required credit card information, such as the credit card number, expiration date and security code. Finally, clicking on the 'Validate my payment' button will initiate the transaction.
If the payment is not accepted, an error message will appear in the shopping cart window. In this case, it is recommended to try the transaction again. If the problem persists, we recommend that the customer contact their bank or credit card issuer for further information.
Once the payment has been completed, the amount will be charged to the customer's credit card. If, for any reason, it is necessary to cancel the order, either totally or partially, we will refund the corresponding amount within a maximum of 5 working days. The transaction will be reflected on the customer's credit card statement after 2 business days from the refund date.
To protect our customers from fraud, we may request additional information to facilitate payment validation. If such a request is made, but we do not obtain a response within 3 business days, we will cancel the order and proceed to refund the payment.
Attention: Payments are always made in Euros, even if prices are shown in other currencies. Some banks may charge currency conversion fees. FEVAIT,S.L. is totally alien to this procedure and accepts no responsibility for it.

Bank transfer

In case the customer prefers not to pay for the order at the time of placing it, he/she can choose to make the payment later by bank transfer. We will only proceed to ship the order once we have the bank confirmation that the transfer has been made into our account.
Our bank details are as follows:
Bank: BBVA
Holder: FEVAIT,S.L.
IBAN: ES8201824667330202478608

SWIFT/BIC: BBVAESMM

BANK ADDRESS: Plaza el Plà 25, Onda, 12200, (Castellón de la Plana)
Country: Spain
It is highly recommended to indicate the order number in the observations of the bank transfer and send a receipt of the transfer to our customer service department to facilitate the identification of the payment and proceed with the shipment of the order.
Any additional fees charged by the bank will be charged to the customer.
Products will be reserved for 6 days. If FEVAIT,S.L. does not receive the payment of the order during that period of time, the order will be cancelled.

Cash on delivery

This payment method is currently not available.

Shipping

FEVAIT, S.L. will ship the customer’s order on the same day it is placed, provided the order is placed on a business day by 3:00 p.m. and the customer uses one of the following payment methods: credit card or PayPal*.
If the customer chooses to pay for the order via bank transfer or at an ATM*, we will only be able to ship the order once we receive payment confirmation from our bank, a process that may take up to 7 business days, depending on the country from which the transaction was made.
* The payment methods mentioned above are not available in all countries. To find out which payment methods are available in your country, please refer to the information provided earlier in the “Payment Methods” section.
If any questions arise regarding the order (confirmation of the shipping address, payment verification, out-of-stock items, etc.), we will contact the customer via email. We will wait for a response from the customer for three business days. The order will not be shipped until we receive a response to our message. If no response is received within the specified time frame, the order will be canceled and the payment refunded to the customer.

Delivery

Once the order is shipped, the customer will receive a confirmation email containing the corresponding invoice, a tracking number, and a link that allows them to track the order on the shipping company’s website.
The customer can also access this tracking link through their account on franciscoespin.com by clicking the “My Orders” tab displayed on the login page. By clicking on an order in the “Order History” column, the customer will see all the information about that order in the right-hand “Order Details” column, including the link mentioned above.
It is possible that, at the time the shipping confirmation with the corresponding tracking number is sent to the customer, no results will be available when attempting to track the order online. Updated tracking information on the shipping company’s website may not be available for up to 24 hours after receiving the shipping confirmation email.
Orders are delivered Monday through Friday, excluding national or local holidays, to the delivery address the customer provided when placing the order.
The customer may have the order delivered to any address they choose (except P.O. boxes). To do so, simply provide us with the address where you will be present between 9:00 a.m. and 7:00 p.m. The selected shipping carrier will attempt to deliver the order to the address provided by the customer.
WARNING: The customer cannot select a specific delivery time, as deliveries are subject to the routes established by the shipping carrier on the corresponding delivery date.
Providing an incorrect or incomplete address may result in the package being returned to FEVAIT, S.L., incurring additional costs that will be borne by the customer. Therefore, we recommend that the customer always ensure that the delivery address provided when placing the order is complete and accurate. Once the order is processed, it is no longer possible to modify either the delivery address or the billing information.

In the event that the customer is not present at the time of delivery at the indicated address, the procedure will be as follows:

MAIL

The shipments circulate on a registered basis and are individually identified by a bar-coded label affixed to the front of the shipment.

This product guarantees:

• Shipments are delivered under signature at the addressee's address. If delivery cannot be made, a notice is left in the mailbox to pick it up at the indicated office, remaining for fifteen days on the list.
• Customers can track and monitor their shipments free of charge by using the shipment locator on the website: www.correos.es.
• If the order is not picked up from the post office, it will be returned to FEVAIT, S.L.

Delivery times

MAIL

Average according to origin / destination, for shipments deposited before 4:00 p.m. in offices with afternoon shift or 2:30 p.m. in offices with morning shift only:

- Local: 1 working day - Provincial: 2 working days.

- National: Delivery, nationwide, of 93% of shipments within 3 working days.

- Europe: 2 to 4 working days.

- Other destinations: according to country.

Shipping and handling

Shipping costs are automatically calculated by our system and depend on the following factors:
- actual and volumetric weight of the order (whichever is greater);
- the rates of shipping companies which are updated periodically.
Shipping costs are automatically updated as the customer adds items to the shopping cart.
Returned orders

In case a prepaid order is returned to FEVAIT,SL. for reasons not attributable to FEVAIT,S.L. or the shipping company, FEVAIT,S.L. will refund the customer the amount paid for the order, deducting the costs of shipping and return of the same. Prepaid orders are those whose payment has been made by credit card, PayPal or bank transfer.
The customer can choose to be reimbursed through the original payment method, or by means of a reimbursement coupon that can be applied to a future order. This coupon will be valid for a period of 12 months, counting from the date of creation of the coupon. Once this period has elapsed, no further reimbursement can be made. In the event that the original payment was made by bank transfer, the customer must provide their bank details in order for the refund to be made.
If the carrier is responsible for the failed delivery and return of the order, regardless of the method of payment selected, the customer must send us a written complaint which will be analyzed by the carrier. If the problem in the delivery of the order is due to an incomplete or incorrect delivery address, the customer must attach to his claim a proof of address (e.g. gas, water or electricity bill).
The solution that FEVAIT, S.L. will present to the customer will depend on the response provided by the carrier. Therefore, in the cases of claims related to the transport service, we will only be able to offer a solution to the customer when we have obtained a response from the transport company. If the carrier assumes full responsibility for the return of the order and if all the items initially ordered are still available, we will propose to the customer the reshipment of the order at no additional cost. The customer may also opt for a full refund of the amount paid instead of a replacement order. If the carrier does not assume responsibility, we will not be able to accept the claim and therefore will not be able to send a replacement order. The corresponding refund will be subject to the terms mentioned above in relation to orders returned for reasons beyond the control of FEVAIT, S.L. or the carrier.

Order cancellation

The customer can only cancel an order directly through their account if the order has not yet been paid for and is not currently being processed. If these conditions are met, the customer can simply log in to their account, click on “My Account,” and then on “My Orders.” In the “Order History” column, the customer can select the order they wish to cancel, and all the information about that order will appear in the “Order Details” column. At the bottom of this order details section (you may need to scroll down), you can click “Cancel Order.” Once canceled, the customer will receive a confirmation message.
Orders can only be canceled using the procedure described above.

Returns

If the customer wishes to return one or more products, he/she may do so within 14 days of receipt of the order, provided that the product(s) are intact, sealed, complete and in the original package. Packages that show signs of having been damaged or altered will not be accepted. The customer must ensure that the product(s) to be returned arrives at our premises within 28 days from the date of delivery of the order.
To exercise the right of return, the customer must contact our customer service department. The customer must specify the order number, description or reference number(s) of the product(s) to be returned, and how the refund will be made. The customer may choose to be reimbursed via the original payment method or by means of a discount coupon. This coupon will be valid for a period of 12 months from the date of creation of the coupon. Once this period has elapsed, no refund will be possible.
The customer must take into account that, if the product to be returned was associated with a promotional campaign and its purchase allowed the inclusion of an additional free product in the order, he/she will have to return both products, the purchased and the free one. Both products must meet the criteria mentioned above.
A pack, consisting of several products, can only be returned in its entirety. Therefore, if the customer wishes to return a product purchased as part of a pack, he/she must return all the products included in that pack. All products must meet the above criteria.
It is the customer's responsibility to send the item(s) to the following address:

FEVAIT,S.L.
Calle Pintor Gumbau 8 bajo
12540 Vila-Real
(Castellón de la Plana) - Spain
We do not accept returns of incomplete products, damaged, with signs of having been used or without the original packaging and/or labeling.
If we receive an item in any of the aforementioned conditions or with the label of the transport company stuck directly on the corresponding package, the customer will lose the right to be refunded and will have 10 days to pick up the item from our facilities, taking charge of the expenses derived from the same.

Returns or Cancellations of Digital Services or Online Consulting

In accordance with the provisions of current consumer and user regulations regarding distance contracts, the customer acknowledges and agrees that, since these are personalized digital services (training and nutrition programs), the right of withdrawal does not apply once the material has been delivered or the service has begun to be provided, pursuant to Article 103(m) of Royal Legislative Decree 1/2007, dated November 16.

Consequently, once the training and/or nutrition programs have been sent, no returns or refunds of the amount paid will be accepted.

However, in cases of duly justified force majeure (for example, illness, accident, or other circumstances that prevent the customer from starting the service on the scheduled date), the amount paid will not be refunded, but the customer’s spot in the contracted service will be reserved, and the customer may begin the service at a later date of their choosing, subject to the service provider’s availability.

 Returns of Digital and Physical Books

- Digital books and other virtual products that are downloaded cannot be returned.

- Physical books can be returned only if they have arrived damaged or broken.

Exchanges of Physical Products

The customer must return the product(s), request a refund and then place a new order.

The complete return process is described in detail in the RETURNS section.

Methods of reimbursement

FEVAIT, S.L. will do everything possible to refund the customer as quickly as possible. However, FEVAIT, S.L. reserves the right to issue a refund within a maximum of 15 days from the time the returned product arrives at our warehouse.
If payment was made by credit card, the refund will be credited to the account associated with that card and will appear on the next statement.*
If payment was made via PayPal, the refund will be issued to the same PayPal account and will be available immediately.*
If the chosen payment method was cash on delivery, ATM, or bank transfer, we will ask the customer for the account details where they wish to receive the refund.*
* Please note that the payment methods mentioned above are not available in all countries. To find out which payment methods are available in your country, please refer to the information provided earlier in the “Payment Methods” section.
The customer may also choose to receive a refund in the form of a discount coupon, regardless of the payment method used for the original order. The coupon is valid for 12 months from the date it was issued. Once this period has expired, no refunds of any kind will be issued.

Reimbursement of shipping costs

In case FEVAIT,S.L. is responsible for the return of the order, we will reimburse the respective shipping costs (e.g. in case of defective products or products different from those requested in the order).
However, if in an order of several products only one of them is defective, the shipping costs will not be refunded.

Product information

Tomamos todas las precauciones necesarias para garantizar que todos los detalles, descripciones y precios de los productos que aparecen en nuestro sitio web son correctos. Sin embargo, pueden producirse anomalías relativas a productos cuya información sea errónea, incluyendo precios y ofertas. En tales circunstancias, nos reservamos el derecho de no aceptar pedidos que contengan tales productos. Si un cliente realiza un pedido que incluya estos productos, será informado a través del servicio de atención al cliente sobre la imposibilidad de efectuar el envío del pedido.
El rechazo de un pedido puede también deberse, entre otras, a las siguientes razones:
• Falta de existencias de un producto.
• Imposibilidad de obtener la autorización del pago.
• Sospecha de fraude.
Todos los productos, campañas, promociones y ofertas están limitadas a la disponibilidad de existencias.
Si el cliente realiza el pedido seleccionando el método de pago a contra reembolso y dicho pedido incluyese un producto del que no tenemos existencias, éste será retirado del pedido y procederemos a enviar los productos restantes a fin de evitar el retraso del proceso en su conjunto. En caso de tratarse de uno o varios productos que forman parte de un pack, procederemos a retirar todo el pack del pedido. El cliente, por supuesto, será debidamente informado sobre esta situación.
Si el cliente realiza el pedido seleccionando como método de pago tarjeta de crédito o PayPal, y dicho pedido incluyese un producto del que no tenemos existencias, éste será retirado del pedido y procederemos a enviar los productos restantes a fin de evitar el retraso del proceso en su conjunto. En caso de tratarse de uno o varios productos que forman parte de un pack, procederemos a retirar todo el pack del pedido. El cliente, por supuesto, será debidamente informado sobre esta situación. Asimismo, se programará inmediatamente el reembolso del (de los) producto(s) retirado(s) a través de la forma de pago original. El cliente será informado a través del servicio de atención al cliente de la alteración en su pedido y del período en que se efectuará el reembolso.
Si el cliente realiza el pedido seleccionando como método de pago transferencia bancaria o cajero automático, y dicho pedido incluyese un producto del que no tenemos existencias, éste será retirado del pedido y procederemos a enviar los productos restantes a fin de evitar el retraso del proceso en su conjunto. En caso de tratarse de uno o varios productos que forman parte de un pack, procederemos a retirar todo el pack del pedido. El cliente, por supuesto, será debidamente informado sobre esta situación. El importe del (de los) producto(s) retirado(s) será reembolsado inmediatamente mediante un cupón descuento. Dicho cupón tendrá una validez de 12 meses, contados a partir de su fecha de creación. Una vez transcurrido este período, no se podrá efectuar ningún reembolso. El cliente será informado a través del servicio de atención al cliente de la alteración en su pedido y del código del cupón descuento creado. Si el cliente prefiere un reembolso a través del método de pago original en vez del reembolso en cupón descuento, deberá solicitarlo respondiendo al mensaje que se le envía a través del servicio de atención al cliente con el código del cupón descuento. Para que se pueda realizar el reembolso mediante transferencia bancaria, el cliente tendrá que proporcionar los datos bancarios de la cuenta en la que desea que efectuemos el reembolso (banco, titular de la cuenta, IBAN y SWIFT).
* Se ha de tener en cuenta que no todos los métodos de pago mencionados anteriormente están disponibles en todos los países. Para conocer qué métodos de pago están disponibles en su país, por favor consulte la información facilitada previamente en la sección «Métodos de pago».
Haremos todo lo que esté a nuestro alcance para mantener las máximas condiciones de seguridad de la información sobre el pedido y el método de pago utilizado por el cliente. Sin embargo, no nos hacemos responsables de ninguna pérdida que el cliente pueda sufrir en caso de que terceros tengan acceso no autorizado a cualquier información que el cliente pueda proporcionar al acceder o realizar un pedido en nuestro sitio web.
FEVAIT,S.L. se reserva el derecho de cambiar los precios en cualquier momento sin notificación previa.
Los pagos siempre se realizan en euros, aunque los precios pueden aparecer en otras monedas. Algunos bancos pueden cobrar tasas de conversión de divisas. FEVAIT,S.L. no tiene ningún tipo de control sobre esta práctica y por tanto declina cualquier responsabilidad sobre la misma.
Los productos, información, servicios y otros contenidos disponibles en o mediante este sitio web, incluyendo, entre otros, cualquier producto, información, correo electrónico, servicio o contenido facilitado en cualquier sitio enlazado, se proporcionan a título meramente informativo para facilitar posibles consultas con profesionales de la salud en relación a tratamientos. La información disponible en este sitio web, así como en los sitios enlazados, incluyendo, entre otros, la información relativa a problemas médicos o de salud, productos y tratamientos, se facilita únicamente de forma resumida o sintetizada. Esta información no pretende sustituir los consejos del médico del cliente u otro profesional de la salud, ni las indicaciones que constan en las etiquetas, envases y prospectos de los productos. Antes de comprar o utilizar cualquier producto, información o servicio disponible en o mediante este sitio web, incluyendo, entre otros, cualquier producto, información o servicio disponible en cualquier sitio enlazado, el cliente debe consultar a un profesional de la salud.
El cliente no debe emplear la información de este sitio web para el diagnóstico o tratamiento de cualquier problema de salud, así como para la prescripción de cualquier medicamento u otro tratamiento. El cliente debe consultar siempre a su médico o a otro profesional de la salud y debe leer cuidadosamente toda la información facilitada por el fabricante del producto, así como las indicaciones que constan en la etiqueta, envase y prospecto de éste, antes de tomar cualquier medicamento o suplemento dietético, herbal u homeopático, antes de comenzar cualquier dieta o programa de ejercicios o antes de iniciar cualquier tratamiento para un problema de salud. Cada persona es diferente y la forma en que un individuo reacciona a un producto determinado puede diferir considerablemente a la de otras personas.
Salvo que se indique lo contrario en este sitio web, FEVAIT,S.L. no avala ningún producto o servicio específico ofrecido, publicitado o vendido en o mediante este sitio web, incluyendo, entre otros, cualquier producto o servicio ofrecido, publicitado o vendido en o mediante cualquier sitio enlazado. FEVAIT,S.L. no se hace responsable de cualquier producto o servicio vendido en o mediante este sitio web, ni de cualquier reclamación sobre calidad o eficacia efectuada en o mediante este sitio web, incluyendo aquéllas efectuadas en o mediante cualquier sitio enlazado. Por lo tanto se advierte al cliente de que otros sitios web en internet, incluyendo, entre otros, sitios enlazados y sitios que enlazan a éste, pueden contener material o información que algunas personas pueden considerar de carácter ofensivo o inapropiado; o que son inexactos, falsos, inverosímiles o engañosos; o que son difamatorios, calumniosos, infringen los derechos de otras personas o son de algún modo ilegales. FEVAIT,S.L. declina expresamente cualquier tipo de responsabilidad por el contenido, la legalidad, la decencia o la exactitud de la información, así como por cualquier producto y servicio que aparezca en cualquier sitio enlazado o sitio que enlace a éste.
El acceso y uso de este sitio web, incluyendo los productos y servicios que en el mismo se ofrecen, están sujetos a las siguientes condiciones:
Al utilizar este sitio web el cliente muestra estar de acuerdo con las condiciones de uso, que pueden ser modificadas ocasionalmente. Le aconsejamos que visite esta página de forma regular para estar al día sobre cualquier cambio que haya podido realizarse.
Se permite el acceso al sitio web de forma temporal y nos reservamos el derecho de retirar o cambiar los servicios sin previo aviso. No aceptamos ninguna responsabilidad si, por cualquier razón, el sitio no estuviese disponible durante un determinado período de tiempo. En algunos casos, podremos limitar el acceso a determinadas secciones del sitio web.
FEVAIT,S.L. no acepta ninguna responsabilidad por posibles daños o pérdidas como consecuencia del uso de cualquier información contenida en este sitio web.
Algunos enlaces de este sitio web conducen a sitios web externos asociados con FEVAIT,S.L.. Al seleccionar alguno de estos enlaces, el cliente abandona el sitio web de franciscoespin.com. Dado que nosotros no tenemos ningún tipo de control sobre estos sitios web de terceros, no podemos aceptar ninguna responsabilidad por el material que figura en los mismos.
Para poder realizar un pedido el cliente debe ser mayor de 18 años y está obligado a proporcionar datos fidedignos que permitan el procesamiento correcto de su compra.

Privacy Policy

FEVAIT, S.L. is responsible and committed to ensuring the security of our website and the personal data of our customers and visitors.
Our privacy policy is described below. Any modification to this policy will be published in this statement.

What customer information does FEVAIT,S.L. store?

FEVAIT,S.L. stores the customer's name, phone number, mailing address, email address and age for use in marketing campaigns, sweepstakes and newsletters. When a purchase is made through our website, we also collect additional information regarding delivery address and payment details.
We may also store information about the customer's personal experience on our website in order to help us improve our service.

What is customer data used for?

Customer data allows our employees to process orders, contact the customer in case of any major operational changes to the website, conduct surveys and obtain information for statistical purposes.
Periodically, we also send information to the customer by e-mail regarding products and services, campaigns, promotions and special offers. In case the customer does not wish to be contacted for these purposes, the newsletter subscription can be unsubscribed from the customer's personal account.
FEVAIT, S.L. undertakes to protect the customer's data and not to send them to third parties.
With regard to the processing of the customer's order, there is a possibility that certain customer data, such as address and zip code, may be passed on to third parties for the purpose of fraud prevention and detection.

What are cookies and what are they used for?

A cookie is a small data file that is sent to the customer's computer and stored on the customer's hard drive.
When an account is created on our website, a cookie is created on the customer's computer to enable automatic authentication each time the customer visits our website.
Cookies are also used to enable our system to track the customer's steps during the shopping session. If the customer's computer does not allow the use of cookies, it will not be possible to use this website.

Description of cookies

Strictly necessary

Other cookies

Third party cookies
Google Analytics

Youtube

AddThis

Globalsign.com

Security

FEVAIT,S.L. uses one of the most secure Internet shopping systems and makes a constant effort to improve its software in order to be able to offer the highest possible level of security to its customers.
We use a server certificate, also known as a digital certificate, which guarantees our identity, as well as the SSL (Secure Sockets Layer) protocol for encryption of transmitted data.

Intellectual property and content

All intellectual property rights in the software and content available through this website belong to FEVAIT S.L., and are licensed and protected by worldwide laws and treaties. All rights are reserved to FEVAIT, S.L. and its suppliers.
The contents of this website may be stored, printed or otherwise presented for your personal use only.
The publication, manipulation, distribution or reproduction, in any medium, of any content of this website is prohibited, as well as its linking to any business or company.

Enabling and disabling cookies and similar technologies

For statistical purposes, newsletters and other communications may contain information that allows us to determine whether users open them, as well as to track clicks on links contained therein. However, customers may always unsubscribe from the newsletter or email communication using the option provided for that purpose within the message itself.
In addition, customers can manage the use of cookies and other similar technologies through the “Help” menu of their browser. As indicated in the message at the top of this page, accessing the FEVAIT, S.L. online store involves the use of cookies, and disabling them may affect your browsing experience on the website.
For more information, customers can consult the information available in each browser, as well as read articles with specific information about cookies (for example, http://www.allaboutcookies.org).

Individual product promotion communications

Depending on whether the customer selects the standard or personalized experience option, FEVAIT, S.L. may or may not send emails—in the form of notifications or newsletters—through which it conducts general or customer-targeted promotional campaigns. In both cases, the customer will only receive such communications after having expressly and unequivocally confirmed their consent and having been informed of their right to revoke, at any time, the permissions granted for such purposes. The customer may review the permissions granted for the processing of personal data at any time in the “Manage Permissions” section of their customer area.
The processing of personal data carried out in the context of personalized communications is conducted in strict compliance with the GDPR, both by FEVAIT, S.L. staff and by any third-party entities to whom the data is transferred for the purpose of providing the services necessary to carry out promotional campaigns.

Redirection

Some links on this website redirect the customer to external websites, partners of FEVAIT,S.L.. By clicking on these links, you will leave the franciscoespin.com website. Since it is not possible to control such websites, FEVAIT,S.L. is not responsible for the content available on them.

Treatment Security

FEVAIT,S.L. uses one of the most secure online shopping systems available and is constantly improving its software to offer the best possible security to its customers. A server certificate, called digital certificate, guarantees our identity, as well as an encryption using the Secure Sockets Layer protocol (Secure Sockets Layer, or SSL) of the transmitted data.

Target limitation, access and storage

FEVAIT, S.L. undertakes to use the personal data of its customers and visitors for the purposes strictly necessary to carry out its activity, with the limitations resulting from the same or the extent of the consent expressly granted by the respective owner. Thus, the data will not be transmitted to any third party entity without the knowledge and / or authorization thereof in cases where FEVAIT S.L. is legally obliged.
In this sense, FEVAIT, S.L. also ensures that access to such data by its agents will only be made to the exact extent necessary for the execution of the action in question, being the same identified and supervised according to their functions and tasks in the context of their contractual relationship.

Rights of data subjects
Right to information and access to personal data

At any time, the customer may request information about the personal data stored with regard to their category, origin and recipient, storage period and underlying purposes, identification of the data controller, data protection officer and contacts.

Right to rectification and deletion of personal data

If the customer wishes to exercise his right to rectify the data, he must send the corresponding request, identifying what he intends to modify and providing the new data, by e-mail to clientesfevait@franciscoespin.com or by sending a registered letter to the person responsible for the data processing: FEVAIT,S.L., Calle Pintor Gumbau 8 bajo, 12540, Vila-Real (Castellón de la Plana). The same procedure must be followed if the customer wishes to exercise his right to the deletion of personal data. In both cases, the customer will receive confirmation, by the same means used, that his request has been processed as requested.

2.5.3. Right to object and withdrawal of prior consent

In order to ensure transparency in the processing of personal data and in communications with the customer, FEVAIT, S.L. allows the customer to modify, at any time, the data processing permissions granted for each of the specified purposes. Through the preference settings available for enabling and disabling the granted permissions in the “Manage Permissions” section of their personal account, customers may modify or revoke their prior consents—specifically those authorizing the receipt of advertising campaigns, newsletters, and other personalized communications aimed at optimizing the relationship between FEVAIT, S.L. and the customer or the browsing experience.
To ensure the right to revoke consent and temporarily restrict the processing of personal data, FEVAIT, S.L. provides customers with access to the history of permission management actions in the “Manage Permissions” section of the personal account, under the “Permission History” option.

2.6. Changes in the Privacy and Contact Policy

2.6.1. Any changes made to this Privacy Policy and Data Protection will be published on the website of FEVAIT,S.L., being also available all previous versions of the same.
2.6.2. As established by the RGPD, FEVAIT,S.L., Calle Pintor Gumbau 8 bajo, 12540, Vila-Real, is the Responsible for the Processing of Personal Data.
2.6.3. Irregularities, situations of non-compliance and any security restrictions in the processing of personal data should be immediately transmitted to the Data Protection Officer of FEVAIT,S.L., by sending an email to clientesfevait@franciscoespin.com.